We ship all our jewelry in heat-sealed bags. Due to the nature of body jewelry and COVID19 we cannot accept returns or exchanges once the bag has been opened. All discounted or sale items are final sale and are not eligible for returns.

Please email [email protected] to set up a return or exchange 

OUR GUARANTEE
We guarantee our jewelry for any manufacturing defects and will replace any item at our discretion. Manufacturing defects may include faulty hinges, broken pins and missing/discoloration of gemstones.

BEFORE YOU OPEN THE BAG
Make sure the jewelry is not damaged.
Make sure you have received the correct size (allow +/- .5 millimeter for any plugs / weights because our pieces are hand carved).
Make sure you have received the item that you ordered.

EXCHANGES + REFUNDS
We do not issue refunds - only store credit or exchanges.
Please contact us within 14 days to ensure a full exchange.
We do not refund the shipping and handling costs once an order has been sent.
Prepaid shipping labels are not issued unless the return/exchange is due to a manufacturer defect or original shipping error on our part.
When we receive your return/exchange in our returns department you will be notified and your return/exchange will be processed.
If the jewelry you are exchanging is less than the price of your original jewelry we will credit your account the difference.
If the jewelry you are exchanging in more than the price of your original jewelry we will need to collect payment before sending your exchange.
Once any of our gold plated designs have been worn, they are no longer eligible for exchanges.
We are unable to repair damaged or broken jewelry after being worn.
All Mystery Bags and sale items are final sale and are not eligible for an exchange.
Due to the nature of body jewelry, we cannot accept returns or exchanges once the bag has been opened — no exceptions.

SOLID GOLD RETURNS + EXCHANGES
We guarantee our solid gold ends and clickers of any manufacturing defects for life. We will replace any broken items at our discretion or issue you a store credit if we are not able to exchange.
Manufacturing defects can include broken pins, missing gemstones, and/or broken hinges on clickers.
While we make all our products with the highest integrity and quality, Chains are inherently delicate by nature. If there is a chain breakage due to a manufacturer error, we are happy to offer repairs for one year from the purchase date.